15 DAY RETURN ON ITEMS, FULL REFUND OF ITEM, AND ORIGINAL SHIPPING TO CLIENT. CLIENT IS RESPONSIBLE FOR INSURED SHIPPING TO BRIT WEST
AFTER CONTACTING US ABOUT RETURNS ,
WE WILL GIVE YOU AN ADDRESS AS WE MOVE FROM IDAHO TO ARIZONA SEASONALLY.
HAT ORDERS TAKE 4 TO 6 MONTHES AND ONCE WE ORDER HAT BODIES ARE NOT REFUNDABLE. WE DO OUR BEST TO SHIP WITHIN 4-6 MONTHES BUT NOT GAURENTEED.
WE ARE NOT RESPONSIBLE FOR LOST ITEMS NON INSURED SHIPPED TO BRIT WEST, AS WE INSURE ALL PRODUCT BEING SHIPPED FROM BRIT WEST.
A 3% RESTOCKING FEE TO RECOVER CREDIT CARD CHARGES WILL BE INCURED, IF WE HAVE SENT YOU PICTURES OF ITEMS AND HAVE APPROVAL TO SHIP EXACT ITEMS, AFTER 15 DAYS A 10% RESTOCKING FEE MAY APPLY.
No restocking fee on items returned after 15 days of receipt that choose store credit
Anything after 30 days is non refundable. We do guarantee our workmanship, and will resize or replace leather for up to 12 monthes. Broken stones can be replaced under consideration of the circumstance. Our leather is vintage and can have flaws and I will stand behind any workmanship items.
I have had people come to my shows after owning an item for 2 years and want to exchange. I do my best to accommodate, but please understand , if you have a problem let me know right away, we are not manufactures, but cottage industry artists.
SIZING IS THE HARDEST THING WE DO, ESPECIALLY OVER THE PHONE OR E-MAIL. WE WILL DO OUR BEST, BUT SOMETIMES IT IS INEVITABLE TO RESIZE FOR YOU. PLEASE CONTACT US IMMEDIATELY IF SOMETHING DOES NOT FIT AND WE WILL MAKE ARRANGEMENTS TO MAKE IT RIGHT. CUSTOM ITEMS ARE NON REFUNDABLE. WE DO OUR BEST FOR SIZING, AND WILL RESIZE OR REBUILD CUSTOM HATS, JACKETS, OR VESTS.
IF YOU ARE EVER DISSATISFIED WITH A PRODUCT PLEASE CONTACT US IMMEDIATELY SO WE CAN ARRANGE FOR A CREDIT RETURN FOR YOUR PRODUCT WITHIN 15 DAYS.
THANKS FOR SHOPPING BRIT WEST